Dial Santa is a small family-run product, which means your email goes to a human who can actually fix things. Common answers below; anything else, just write.
Check your spam or junk folder first — the email comes from Dial Santa. You can request a new code after 30 seconds from the sign-in screen. Still nothing after a couple of tries? Email us with the address you used and we'll get you in.
Minutes usually land within a few seconds of checkout. If they haven't:
If a call fails to connect or a character doesn't pick up, those minutes are returned to your balance automatically — you only pay for conversation that actually happened. If a call dropped mid-conversation and you feel shortchanged, email us and we'll top you back up.
Email us within 30 days of purchase and we'll refund unused minutes to your original payment method, no interrogation. Failed calls are refunded to your minute balance automatically without asking.
For your kid: absolutely. For you: it's a live AI performance — a video avatar and voice holding a real conversation, personalized with the details you entered. Nothing is pre-recorded, and calls are never stored. The Parents' guide has the full picture.
Email us from your account address with "delete my account" and we'll erase everything — your email, your child's name, and call records — and confirm when it's done. Unused minutes can be refunded before deletion; just say so in the same email.