Dial Santa is an entertainment app that lets families have live, personalized video calls with holiday characters. The characters are AI-generated performances — a live video avatar with an AI voice holding a real-time conversation. It's theater, made with care. By using the app or this website, you agree to these terms. In the app, a parent accepts these terms, the Privacy Policy, and the end user license agreement in section 2 by tapping Send my code during sign-up.
The Dial Santa iOS app is licensed to you, not sold. Your license to the app is governed by Apple's Licensed Application End User License Agreement (the "Standard EULA"), which is part of these terms. If the Standard EULA and these terms conflict about the app license, the Standard EULA controls; these terms cover the Dial Santa service itself — accounts, minutes, and calls.
Accounts, purchases, and setup are for adults — you must be 18 or older and the parent or legal guardian of any child who joins a call. Children use Dial Santa under your supervision. You're responsible for the information you enter and for activity on your account.
For in-app purchases processed by Apple, request a refund through Apple’s Report a Problem service; Apple handles those refunds. For website purchases processed by Stripe, email us within 30 days of purchase and we’ll refund unused minutes to your original payment method. Contact us if a call failed or you need help.
When you sign up in the app, you agree that, once you verify your email, Dial Santa may use Meta's software development kit one time to tell Meta that the app was installed and opened, so we can measure which of our ads lead to installs, as described in the Privacy Policy. It sends basic device information and never includes your child's details, voice, calls, your email, account details, or purchases. iOS separately asks whether to share your device's advertising identifier, and you can decline. You can turn measurement off anytime in the app under Parents → Privacy & safety; that choice stays on the device even if you sign in again.
Don't misuse the service: no attempting to break, probe, or overload our systems; no using calls to harass, deceive, or harm anyone; no reselling access; no using the service if you aren't the supervising parent or guardian. We can suspend accounts that do these things, refunding any unused minutes.
Details you enter (names, wish lists) remain yours; you give us permission to use them to operate the service — that's it. See the Privacy Policy for exactly how information is handled. Everything else in the product — characters, design, software — belongs to Dial Santa or its licensors.
Dial Santa is provided "as is." We work hard to keep it magical and available, but we can't promise uninterrupted service or that every call will be perfect (see section 4 — failed calls are refunded). To the fullest extent the law allows, Dial Santa's total liability for any claim related to the service is limited to the amount you paid us in the twelve months before the claim. Nothing in these terms limits rights that consumer law doesn't let us limit.
We may update these terms; material changes will be posted here with a new effective date before they apply. You can stop using Dial Santa any time and ask us to delete your account — unused minutes on a deleted account are refundable on request.
These terms are governed by applicable United States federal and state law, without regard to conflict-of-law rules. Questions first, always: hohoho@dialsanta.app.