Your kid gets a phone call from the North Pole. You get the full backstage tour — what's actually happening, how it's kept safe, and how to make the moment land perfectly.
What's actually happening
When your child calls, they're talking to a live AI performance of Santa — a video avatar with a warm, unhurried voice, holding a real two-way conversation in real time. Nothing is pre-recorded and no two calls are the same. Before the call, you tell us your child's name and, if you like, their age, city, wish list, and something good they did this year. Santa opens with their name and works those details in naturally — that's the moment jaws drop.
How it's kept safe
You control recordings. Calls are not recorded automatically. On supported calls, you can record locally and choose whether to save the video to Photos. Provider processing of call audio and transcripts is separate; account deletion requests provider cleanup with the limits described in our full privacy policy.
Santa never asks for personal information. He's instructed not to ask where your child lives, what school they attend, or anything of the sort — you provide the personal touches, never the child.
No gift promises. Santa is warm and encouraging about wish lists but never commits to delivering a specific present. That promise stays yours to make.
A parental gate stands in front of anything involving money or leaving the app — kids can't buy minutes or wander to the web.
Calls have a natural end. Santa and Mrs. Claus calls can last up to six minutes; Comet calls up to three. Your available minutes also limit the length of each call.
Making the magic land
Fill in the wish list beforehand. One or two real items your child actually asked for. Hearing Santa already knows is the whole trick.
Add a good deed. For example: "I heard you helped your little brother learn to ride his bike…" A real detail makes the conversation personal.
Stay in the room. Partly for safety, mostly because you'll want to see their face. Prop the phone up rather than holding it — it feels more like a real video call.
Let the call end naturally. Santa wraps up on his own as time runs low. Resist the urge to stretch it — a great four-minute call beats a padded six.
Ages 3 and up. Three-to-eight is the sweet spot for full belief; older kids often enjoy it as a delightful bit of theater with younger siblings.
IF YOUR CHILD ASKS "IS THAT REALLY SANTA?"
Our suggestion: "It's the way Santa makes video calls this time of year — he can't fly everywhere before Christmas Eve." Keep the answer in the world of the story. Dial Santa never breaks character on a call.
How minutes work
You buy a minute pack once — no subscription — and minutes never expire. Calls are metered by the second, and if Santa ever fails to answer or a call won't connect, those minutes come straight back. Anything ever feels off, support is a human who'll fix it fast.
A little help before hello.
Practical guides for your family’s next Santa conversation.